Question 1

What are  Services?

Accepted Answer

Our PRO Services are professional services operating in both transactional and retainer models that help businesses navigate government processes, obtain necessary permits, and ensure compliance for & on behalf of our valued clients with local laws and regulations. Our Managed PRO Services provide our client with a dedicated Account Manager along with Public Relations team at the back end to manage Government related transactions ensuring personalized service and attention to your specific business needs.

Question 2

How does a typical PRO Services journey start for our client?

Accepted Answer

Our PRO services commence once the client has obtained their business license and require assistance with prerequisites such as obtaining an Establishment Card, Signature Card, and opening a Ministry of Labor file.

Alternatively, if the prerequisite requirements are already in place, clients can opt to enroll in our managed PRO services or transactional partnership. This should allow businesses to focus on growth and operations while we take care of the rest.

Question 3

Who can benefit from our PRO Services?

Accepted Answer

All types of businesses can benefit from our PRO Services looking to operate in mainland Dubai, Abu Dhabi or various free zones mainly Jebel Ali Free Zone (JAFZA), Dubai Multi Commodities Centre (DMCC), Tecom - Dubai Development Authority (DDA), Dubai International Finance Centre (DIFC), Ras Al Khaimah Economic Zone (RAKEZ), Abu Dhabi Global Market (ADGM) and many others.

Question 4

Do we offer our services to individual clients other than corporates?

Accepted Answer

Yes, we provide assistance to individual clients for specific needs, such as golden visas, dependent visas, documentation attestations, priority assistance on services etc.

Question 5

What are the new additional PRO Services under the currently evolving regulatory environment?

Accepted Answer

In order to support government initiatives, we have also launched additional services that help businesses meet their statutory mandates and ensure compliance with current regulations. The new value added services are as follows:

a) Emiratisation: We monitor the Tawteen report to ensure client compliance with labor requirements by evaluating Emirati vs expatriate workforce participation.
b) GPSSA Registration: We handle complete GPSSA registration, enrolment, and payment processing to ensure social security coverage for Emirati and GCC employees.
c) ILOE: We provide regular updates and compliance guidelines, keeping clients informed about the latest regulatory changes.
d) Golden Visa: We assist with UAE Golden Visa applications, ensuring clients meet eligibility criteria and have all required documentation.
e) Insurance Procurement: We help clients secure group and individual insurance policies tailored to their needs and budgets.
f) Freelancing Visas: We facilitate freelance residency permits, ensuring compliance with labor laws and smooth business operations. For further inquiries, please contact our Freelancing Team at info@dynamicfreelancer.ae.
g) Absconding Services: We manage absconding cases to maintain professional standing and ensure timely communication with Immigration authorities.

Question 6

What can a client expect in a typical PRO Services package?

Accepted Answer

Our service packages generally encompass document collection and verification, comprehensive visa processing facilitated by our proprietary Nathan Technology, available through both transactional and retainer options.

We offer support for license applications and ongoing assistance with compliance and regulatory requirements. Upon receipt of your requests at our PRO services desk, we will promptly issue invoices for your approval and provide support to help you process your transactions effectively.

Question 7

Are there any additional fees involved in our PRO Services?

Accepted Answer

While we provide a transparent service pricing structure, clients are beforehand made aware of government fees related to any form of transaction which may vary based on the jurisdiction.

Question 8

How long does it take to process permits and visas through our PRO Services?

Accepted Answer

Time is of optimum importance; we value time and are highly customer centric. We are adaptable to the specific requirements and preferences of our clients, whether they require express or standard applications.

However, it is important to note that the processing time for applications may vary based on the type of permit or visa and the governing jurisdiction. We are dedicated to managing all requests promptly and efficiently, striving to provide a seamless experience for our clients.

Question 9

How do we ensure compliance with local regulations if there are updates or changes in regulations?

Accepted Answer

Our team regularly updates announcements from the Government and cascade the information to our clients for compliance purposes and reducing risks of fines or any possible penalties.

Question 10

What kind of aftercare do we provide post-setup?

Accepted Answer

We offer ongoing support for compliance updates, tech driven notifications such as visa & labour permit renewal notifications, trade license renewals and any additional permits or services required as our clients' businesses evolve.

Question 11

What are the exclusions under Our PRO Services?

Accepted Answer

When we are actively servicing under the agreed scope of PRO services there are certain areas and aspects that are not included within the scope of these services. Below are key exclusions to be aware of.

Question 12

Does Nathan & Nathan provide PRO Services outside the UAE?

Accepted Answer

We primarily serve clients in the UAE and also offer PRO services outside the UAE through our channel partners, tailored to the specific country where you require assistance with.

For further inquiries regarding international support in the GCC or Middle East, please contact our sales team at info@nathanhr.com.

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